{"id":2461,"date":"2020-07-07T21:16:10","date_gmt":"2020-07-07T21:16:10","guid":{"rendered":"http:\/\/192.168.2.85\/healthcoreclinic\/?page_id=2461"},"modified":"2025-08-19T15:02:43","modified_gmt":"2025-08-19T20:02:43","slug":"patient-portal-app-tutorial","status":"publish","type":"page","link":"https:\/\/healthcoreclinic.org\/es\/patient-portal-app-tutorial","title":{"rendered":"Patient Portal App Tutorial"},"content":{"rendered":"<p>Welcome to the tutorial page on how to set up the HealthCore Clinic Patient Portal App on your smartphone or tablet. Before we begin, please ensure you have the following items:\n<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Username<\/li>\n\n\n\n<li>Temporary Password<\/li>\n<\/ul>\n\n\n\n<p>These would have been emailed to you or provided at the time of a visit. Your username is typically the primary email we have on file for you. Without these, you will not be able to set up the App at this point in time. Please contact us to let us know you need a username and a temporary password. <\/p>\n\n\n\n<p>This tutorial covers:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"#step-1\"><strong>How to download the app<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#step-2\"><strong>Creating your account<\/strong><\/a><\/li>\n\n\n\n<li><a href=\"#step-3\"><strong>Logging in to the app<\/strong><\/a><\/li>\n\n\n\n<li><strong><a href=\"#step-4\">TeleVisit Appointments<\/a><\/strong><\/li>\n<\/ol>\n\n\n\n<p>For your convenience, we have created step-by-step instructions on this page as well as a video to walk you through the setup process.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"HealthCore Clinic Patient Portal App Tutorial\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/rScojzHV5cA?feature=oembed&#038;enablejsapi=1&#038;origin=https:\/\/healthcoreclinic.org\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull\" id=\"step-1\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">STEP 1<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Download the Healow app.<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to either the App Store (iPhone) or Play Store (Android).<\/li>\n\n\n\n<li>Search for the Healow app.<\/li>\n\n\n\n<li>The app is a light blue circle with a lowercase, white &#8220;h.&#8221;<\/li>\n\n\n\n<li>Select this app and begin downloading.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/HealowAppToDownload-178x300.png\" alt=\"\" class=\"wp-image-1900\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<p class=\"has-text-align-center\"><span style=\"color: #4bc6e8;\"><em><strong>Prefer to see Step 1 as a video?<\/strong><\/em><\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/youtu.be\/rScojzHV5cA?t=22\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Step-1-Button.png\" alt=\"\" class=\"wp-image-1926\"\/><\/a><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull\" id=\"step-2\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">STEP 2<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Create your account.<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the Healow App on your device<\/li>\n\n\n\n<li>Allow notifications and access to location.<\/li>\n\n\n\n<li>Select \u201cGet Started,\u201d on the overview page.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/GetStarted-1-178x300.png\" alt=\"\" class=\"wp-image-1904\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Select, &#8220;Enter the code given to you by your doctor\u2019s office.&#8221;<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/EnterCode-178x300.png\" alt=\"\" class=\"wp-image-1905\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>The code is 316-691-0249.<\/li>\n\n\n\n<li>Click \u201cLogin.\u201d<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/EnterCode2-178x300.png\" alt=\"\" class=\"wp-image-1906\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"color: #4bc6e8;\"><em><strong>Prefer to see Step 2 as a video?<\/strong><\/em><\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/youtu.be\/rScojzHV5cA?t=59\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Step-2-Button.png\" alt=\"\" class=\"wp-image-1928\"\/><\/a><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull\" id=\"step-3\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">STEP 3<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Log in for the first time.<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the primary email we have on file as your username (unless we have provided a different username to you).<\/li>\n\n\n\n<li>Use the temporary password we have provided to you.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Login-1-178x300.png\" alt=\"\" class=\"wp-image-1909\"\/><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agree to the terms and conditions of the Healow app.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Terms-1-178x300.png\" alt=\"\" class=\"wp-image-1910\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Confirm your date of birth.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/DOB-178x300.png\" alt=\"\" class=\"wp-image-1911\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Create your own unique password.<\/li>\n\n\n\n<li>Select a question from the dropdown menu and type your unique answer.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/NewPassword-178x300.png\" alt=\"\" class=\"wp-image-1912\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Agree to HealthCore Clinic\u2019s Practice Consent Form.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Consent-178x300.png\" alt=\"\" class=\"wp-image-1913\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Cancel out of the congratulations message.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Cancel-178x300.png\" alt=\"\" class=\"wp-image-1914\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Log in using your username and the new password you have just created.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Login-1-178x300.png\" alt=\"\" class=\"wp-image-1909\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Create and confirm a unique 4-digit PIN number.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/PIN-178x300.png\" alt=\"\" class=\"wp-image-1915\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>You are now ready to use the app!<\/li>\n\n\n\n<li>When you have completed the tutorial, click \u201cDone.\u201d<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Tutorial-178x300.png\" alt=\"\" class=\"wp-image-1916\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"color: #4bc6e8;\"><em><strong>Prefer to see Step 3 as a video?<\/strong><\/em><\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/youtu.be\/rScojzHV5cA?t=108\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Step-3-Button.png\" alt=\"\" class=\"wp-image-1929\"\/><\/a><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group alignfull\" id=\"step-4\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-center\">STEP 4<\/h4>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">TeleVisit Appointments<\/h2>\n\n\n\n<p>\nTeleVisit appointments are a wonderful tool for circumstances when you cannot come into HealthCore Clinic. They are appointments with your HealthCore Clinic medical professional conducted directly through the Healow app as an enhanced telephone call. Your TeleVisit appointments will show up in your \u201cAppointments\u201d tab, located at the top of the main screen of the app.\n\n<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/ApptNotification-178x300.png\" alt=\"\" class=\"wp-image-1917\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Click &#8220;Appointments&#8221; tab to open the My Appointments page.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/MyAppts-178x300.png\" alt=\"\" class=\"wp-image-1918\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Click your upcoming appointment to open the details page.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/StartTeleVisit-178x300.png\" alt=\"\" class=\"wp-image-1919\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Anytime up to 10 minutes before the scheduled start time of your TeleVisit appointment, click the \u201cStart TeleVisit\u201d button at the bottom of your screen.<\/li>\n\n\n\n<li>This will prompt you to enter your current vitals, such as\u2026\n<ul class=\"wp-block-list\">\n<li>Height<\/li>\n\n\n\n<li>Weight<\/li>\n\n\n\n<li>Blood Pressure<\/li>\n\n\n\n<li>Temperature<\/li>\n\n\n\n<li>Respiratory Rate<\/li>\n\n\n\n<li>Pulse Rate<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Only enter the vitals you know, you may leave the rest blank.<\/li>\n\n\n\n<li>Click the \u201cSubmit Vitals\u201d button.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Vitals-178x300.png\" alt=\"\" class=\"wp-image-1920\"\/><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li>Click \u201cStart TeleVisit.\u201d<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/StartTeleVisit2-178x300.png\" alt=\"\" class=\"wp-image-1921\"\/><\/figure>\n<\/div>\n\n\n<p>\n\nYou will now see a virtual waiting room until your provider joins the call. Your provider, and our staff here at HealthCore Clinic, will be notified that you are in the virtual waiting room so we know to join the call and start the TeleVisit with you.\n\n<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/WaitingRoom-178x300.png\" alt=\"\" class=\"wp-image-1922\"\/><\/figure>\n<\/div>\n\n\n<p class=\"has-text-align-center\"><span style=\"color: #4bc6e8;\"><em><strong>Prefer to see Step 4 as a video?<\/strong><\/em><\/span><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/youtu.be\/rScojzHV5cA?t=295\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Step-4-Button.png\" alt=\"\" class=\"wp-image-1930\"\/><\/a><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Thank you!<\/h2>\n\n\n\n<p>Thank you for reading this tutorial on the HealthCore Clinic patient portal app and TeleVisit appointments. If you have any issues, please refer to the full tutorial video first and then call us at (316) 691-0249. &nbsp; <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><a href=\"https:\/\/youtu.be\/rScojzHV5cA\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/healthcoreclinic.org\/wp-content\/uploads\/2020\/04\/Watch-Vid-300x55.png\" alt=\"\" class=\"wp-image-1937\"\/><\/a><\/figure>\n<\/div>\n\n\n<p>We look forward to seeing you soon and wish you health and wellness in the meantime.<\/p>","protected":false},"excerpt":{"rendered":"<p>Welcome to the tutorial page on how to set up the HealthCore Clinic Patient Portal App on your smartphone or tablet. Before we begin, please ensure you have the following&#8230;<\/p>","protected":false},"author":1,"featured_media":2397,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2461","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/pages\/2461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/comments?post=2461"}],"version-history":[{"count":4,"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/pages\/2461\/revisions"}],"predecessor-version":[{"id":12216,"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/pages\/2461\/revisions\/12216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/media\/2397"}],"wp:attachment":[{"href":"https:\/\/healthcoreclinic.org\/es\/wp-json\/wp\/v2\/media?parent=2461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}