Patient Portal (316) 691-0249

Welcome to the tutorial page on how to set up the HealthCore Clinic Patient Portal App on your smartphone or tablet. Before we begin, please ensure you have the following items:

These would have been emailed to you or provided at the time of a visit. Your username is typically the primary email we have on file for you. Without these, you will not be able to set up the App at this point in time. Please contact us to let us know you need a username and a temporary password.

This tutorial covers:

  1. How to download the app
  2. Creating your account
  3. Logging in to the app
  4. TeleVisit Appointments

For your convenience, we have created step-by-step instructions on this page as well as a video to walk you through the setup process.


Download the Healow app.

  • Go to either the App Store (iPhone) or Play Store (Android).
  • Search for the Healow app.
  • The app is a light blue circle with a lowercase, white “h.”
  • Select this app and begin downloading.

Prefer to see Step 1 as a video?


Create your account.

  • Open the Healow App on your device
  • Allow notifications and access to location.
  • Select “Get Started,” on the overview page.

Prefer to see Step 2 as a video?


Log in for the first time.

  • Use the primary email we have on file as your username (unless we have provided a different username to you).
  • Use the temporary password we have provided to you.

Prefer to see Step 3 as a video?


TeleVisit Appointments

TeleVisit appointments are a wonderful tool for circumstances when you cannot come into HealthCore Clinic. They are appointments with your HealthCore Clinic medical professional conducted directly through the Healow app as an enhanced telephone call. Your TeleVisit appointments will show up in your “Appointments” tab, located at the top of the main screen of the app.

You will now see a virtual waiting room until your provider joins the call. Your provider, and our staff here at HealthCore Clinic, will be notified that you are in the virtual waiting room so we know to join the call and start the TeleVisit with you.

Prefer to see Step 4 as a video?

Thank you!

Thank you for reading this tutorial on the HealthCore Clinic patient portal app and TeleVisit appointments. If you have any issues, please refer to the full tutorial video first and then call us at (316) 691-0249.  

We look forward to seeing you soon and wish you health and wellness in the meantime.